This week one of my closest friend, hmm.. I'd say a To-be-A-Relation had her birthday on the 25th and I wanted to send her something to make her surprise. So the best and easiest option I had was Kapruka.
I wanted to send some flowers in the morning on 25th to her office at boralesgamuwa. So I made a call to the hotline number [+ 94-11-2823336] of Kapruka and asked how long will it take to deliver if it's within Colombo. A girl answered the phone and said they can deliver the goods tomorrow if I place the order today before 9pm in the evening.
So I visited their site which is www.lanka.info and searched for an affordable flower bouquet. The ready-made flower bouquets were quite expensive for ME at least, so I searched for custom-made flower bouquets and found the link here. However their minimum total for custom flower arrangement is USD 5.00. That's alright with me so I ordered a flower arrangement for USD 11.76 with a vase. I paid it through my Sampath Webcard and got the order confirmation email right after I did the payment.
So on the day after, sharp at 11.54am I got another email saying that order was successfully delivered to the address. And it was really quick confirmation I'd say. Because at 11.56am sharp, I got the call from my friend and she thanked me saying it's so beautiful. I was surprised how fast Kapruka is. They could confirm the receipt just two minutes before my friend does. I guess they did it through mobile or like something. And on the day after receipt, I received below email with the thank you note from my friend and it is so touching to see her handwriting.
Finally I can say that I'm a happy and satisfied customer of an online business platform in Sri Lanka. =]
Good to hear.. this is noted!
ReplyDeleteThey have a really good service except for calling the recipient one day prior to the delivery and spoiling the surprise. What I do is give my number instead of the recipient's number.
ReplyDelete@uditha - Thanksyo buddy..
ReplyDelete@haja - Hmmm.. I didn't experience that kind of thing.. They've called the recipient few minutes before the delivery to verify the address.. That's it.. Anyway, the tip you've mentioned seems better to try next time.. Thanksyo Haja.. =]
කප් රුකෙන් මන් නම් මොකුත්ම අරන් නැහැ හැබැයි අපේ ගෙදරට අවුරුද්දට දෙපාරක් පලතුරු බාස්කට් ලැබෙනවා ඒවා ගැනම් නම් මට නම් සෑහීමකට පත්වෙන්න බැහැ මොකද ගොඩක් වෙලාවට තැලිච්ච පළතුරු තියෙනවා
ReplyDeleteHmm My experience is kinda different Udara. Kapuka made my Valentine's day 2012 a total mess. When i placed the order they told that they will deliver the gift by 12.30pm on 14th. But they could deliver it at 6.00pm only.
ReplyDeleteYou know the best part?? I have ordered 1 Rose, 3 Ferraro Chocos and a mug. They have delivered the gifts without the Rose.
I could excuse them because there were around 400+ deliveries island wide on that day. But they should deliver the ordered gifts as it was neda??
Hi all, you must also try Auragifts.com. It's a new gift site. They have been doing quite well with loads of things to choose from.
ReplyDeleteYou are lucky. I ordered a birthday cake for my son's birthday and gave a delivery time as 10am so that there would be some space for unexpected delays. Party ended at 6pm and they delivered the cake at 8pm. That is 10 hours after the requested time. I will never use Kapruka again
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ReplyDeleteUS$ 42.92( 42.92US$ ≈ 60.95 AU Dollars ) really disappointed the item they have sent on my mother's bday. Fruits were not fresh and a fruit drink bottle except a wine bottle What they have mentioned in their website. Misleading ads can't trust their website at all. They need to correct the description of the item properly in their website. If it's a non alcoholic drink please make it correct in the description.
This is the worst service provider i have dealt with. No worries about customers and failed to deliver the item ordered on the date requested. came up with silly excused cannot be accepted. poor customer handling and no respect of emotional values of relationships. can not be trusted as a service provider. i have report this matter to Consumer Affairs Authority. looking forward to take further legal actions. should not give leeway to this kind of service providers who only worries about the profit.
ReplyDeletefollowing is the letter forwarded by me.
1. Complaint details regarding KAPRUKA DELIVERY are forwarded herewith as an attachment for your kind perusal. it is to inform you that I made my order after verbal confirmation made by KAPRUKA hotline (I'm possessing with audio recordings) weather item can be delivered on 01 June 2020. But, on 31 May 2020, I made a call again to confirm the delivery and that time they came up with reply they will not be able to deliver the item on 01 June 2020. Even as a service provider they failed to inform the inadequacy until I made a call my own.
2. According to their explanation item could not be delivered due to curfew imposing on 31 May 2020 (But I requested to deliver it on 01st June). My concern is why they confirmed the delivery at the time of placing order even though they didn't have any mechanism to do such (Curfew placing news came by 1235hrs and I made my order after 1430hrs).
3. This is a clear showcase of as company KAPRUKA only worry about making a profit from any situation without even confirming to the standards and service determined by the service provider. I am disappointed with the service provided and even after informing the situation hotline/customer care personnel and responsible officials failed to handle the case positively.
4. By the time I'm sending this email, KAPRUKA failed to deliver the item as per the requested time of delivery when making the order. so, it seems like that these delivery guidelines and request are just for promoting their service and continuously KAPRUKA failed to comply with the agreed standards.
5. hence, it is requested to inquire about the inconvenience faced by me by keeping trust in a renown service provider by paying more than RS. 800 extra money (for delivery + other chargers).
6. This kind of service providers should be blacklisted to provide an example to others to standardize the online delivery services in the country as well as mitigate the issues faced by customers.
7. I'm expecting to write the issue to HE the President and other responsible personnel in the Government as a lawful citizen.
8. Sir, I hope and request proportionate legal action will be taken from your side.
Thank you very much